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Each of us is a witness of commonly encountered in everyday life problem, which is capable from the very morning to ruin our good mood for all day - rough service in trading enterprise network. Not only we are poorly served, deceived, ignored, offended but also in spite of this we pay them. |
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Benefits: |
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Have a concept on retail trade, its kinds, forms and methods;
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Have a notion on range of goods;
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Know liabilities and requirements, presented to the seller;
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Define refinements and hardship of the trade;
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Know subtle techniques, connected with difficulties in Customer Relations in sales area;
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Understand life principles in activity of the professional seller;
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Get acquainted with behavior and ethics of the sales worker etc;
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Manage stress;
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Have practical knowledge.
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Program:
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Retail trade types and conception
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Methods of retail trade services
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Vital principals of professional seller’s occupation
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Assortment and assortment checklist
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Preparation of commercial facility and commodities for selling
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Price and price tags
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Behavior and ethics of trade worker
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Seller’s responsibilities
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Professional seller requirements
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Notion of client – targeted, regular, new, nonrecurring
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Working methods in large halls – “seller-guide”
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Selling consequences of commodities of appropriate quality
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Sellers’ typical mistakes in the trade hall
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Price:
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360 AZN (VAT excluded) |
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Duration:
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24 hours |
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Language:
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Azerbaijani, Russian or English |
