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Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this training will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur. |
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Benefits: |
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Understand what workplace violence is
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Be able to identify some warning signs of violence
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Understand the cycle of anger
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Understand Albert Bandura’s behavior wheel and how it applies to anger
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Develop a seven-step process for managing your anger and others’ anger
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Have better communication and problem solving skills, which will reduce frustration and anger
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Develop some other ways of managing anger, including coping thoughts and relaxation techniques
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Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
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Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level
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Program:
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Albert Bandura’s behavior wheel
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Warning signs of violence
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McClure’s seven step anger management process
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Communication skills
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Problem solving tools
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Stress management techniques
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Norman Keith’s nine components of a violence prevention program
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Turner’s fourteen stages of threat response
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Developing a risk assessment program
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Incident response checklist
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Price:
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360 AZN (VAT excluded) |
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Duration:
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16 hours |
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Language:
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Azerbaijani, Russian or English |
